These Frequently Asked Questions address the many changes coming to MGPL in early 2019. Is your question not answered here? Contact us at 847-965-4220 or email@example.com.
MGPL Joining CCS
Q. Morton Grove Public Library joined CCS. What does that mean?
A. CCS (Computer Cooperative Services) is a group of 25 public libraries in the north and northwest suburbs of Chicago that share a database for circulation, acquisitions, cataloging, interlibrary loan and an online library catalog. This means when you search for items in MGPL’s new catalog you will be able to see and request most materials in these 25 libraries. You will also be able to pick up, check out, and return most materials at any of the 25 CCS libraries.
Q. How do I know if a library is a member of CCS?
Q. Is Skokie Public Library included in CCS?
A. No, Skokie is not part of CCS. But you can still check out items from there in person or request items through Interlibrary Loan
Automatic Card Registration
Q. How do I register my MGPL card at another CCS library?
A. No need! Since CCS shares a database for circulation and patron information, your MGPL card will automatically be registered at all CCS libraries.
Q. What if I already registered my card at a CCS library?
A. Your MGPL account will automatically merge with your existing library accounts at other CCS libraries to form one account. Once you log in to your account in the new catalog, you will see your checkouts and holds from all CCS libraries.
Request & Pickup From Other Libraries
Q. How do I request an item from another CCS library?
A. Starting in mid-January, once you find an item in the new catalog you would like to request, click Place Hold and select a pickup library.
Q. Can I pick up my hold at another CCS library?
A. Yes. When you place a hold in the catalog, you can choose any CCS library as a pickup location, not just Morton Grove.
Q. When will materials be due that are borrowed from other CCS libraries?
A. Checkout policies follow the loan periods of the library from which you've checked out the item(s). So if your requested item comes from Niles but you checked it out at Morton Grove, it will follow the Loan/Fine period set by Morton Grove.
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Notifications by Email, Text, Phone
Q. What options do I have to be notified when a hold is available?
A. Once our migration to CCS and the new catalog is complete, you will be able to receive hold and overdue notices through mail, email, phone, or text.
Q. How do I receive reminders to let me know when my materials are due?
A. The only way to receive these pre-due reminders is by selecting email as your main notification option. By selecting this option you will receive reminders on items that have been automatically renewed and on items that could not be renewed and will be due soon.
Q. What telephone numbers and name will appear on the caller ID?
A. When calling a landline, the telephone numbers will appear on caller ID as Public Library. The caller ID feature does not work when calling mobile phones. Patrons may receive calls from the following outbound lines (from CCS): 847-590-8706, 847-590-9017, 847-590-9016, 847-506-2325. If you have questions about notifications you have received, call the Check-Out Desk directly at 847-929-5103.
Q. Can I receive notifications by text message?
Yes. If you choose email as your notification option there is also an option to choose text messaging for additional messages. This means that you will receive email and text notifications for holds and overdue materials, but would still only receive email notification for pre-due reminders.
Q. What are automatic renewals?
A. Physical items checked out from the Library now renew automatically, unless someone else has a hold on them. Our computers check your account for eligible items and renew them 3 days before they are due, extending their loan periods from their original due dates.
Q. Which items can’t be renewed?
A. Items not eligible for renewal are items with holds, Hot Picks, digital/downloadable titles, or any item that has already been renewed twice.
Return Items to Any CCS Library
Q. Can I return MGPL items to another CCS library?
A. You can return most MGPL items to any CCS library and they will get checked in immediately before going into the delivery system. The same is true of any CCS library materials returned to MGPL.
Q. What happens if I lose or damage a book from another CCS library that I checked out at MGPL?
A. If you lose or damage a book from another CCS member library that you borrowed at the Morton Grove Public Library, you can pay for that item at MGPL. However, our Lost/Damaged Loan Policy
only applies to MGPL materials.
Q. What are Hot Picks?
A. Hot Picks (formerly QuickPicks) are recently released books or DVDs/Blu-rays that are in high demand. Hot Picks cannot have holds placed on them and can only be checked out by Morton Grove residents.
Q. What is the benefit of having a Hot Picks collection?
A. This collection helps reduce the wait for popular items while also allowing a collection strictly available only to Morton Grove residents. If you are currently on the hold list for a popular item, you can always check the Hot Pick shelves to see if the item is currently available.
Q. Why is there a new online catalog?
A. MGPL joined CCS, a group of area libraries that share the same catalog and patron database. Because of this, MGPL needs to use the same catalog as all the other libraries in the system. MGPL's previous catalog was not compatible with this new system.
Q. How do I see items in other CCS libraries?
A. In the new catalog (arriving mid-January 2019), when you search for an item you will be able to see which libraries own it. Then you can place a hold on it and select a pickup location.
Q. What if an item I want isn't at any CCS library?
A. For items we can't get from other CCS libraries, Morton Grove cardholders can request an Interlibrary Loan
by contacting the Info Desk at 847-929-5101.
Holds / Suspending Holds
Q. What will happen to my current holds in the new catalog?
A. Any holds you currently have in your Morton Grove account should automatically transfer to the new catalog.
Q. What about my suspended holds?
A. Any holds you currently have suspended in your Morton Grove account should automatically transfer to the new catalog, including the specific suspension dates.
Q. How do I suspend a hold?
A. You can choose to "suspend" a hold so that it is activated at a later date. To do this, find an item in the new catalog and click Place Hold, then select the Activation Date of your choice. You can also suspend a hold after you have already requested it (but before it is shipped to you): go to My Account, then Holds. Check the box next to the hold you want to suspend, click Suspend/Unsuspend Hold, then select a New Activation Date.
Q. What does Activation Date mean?
A. A hold's Activation Date is the date your hold goes into effect. If you place a hold with today as the Activation Date, your request will immediately go into effect. If you place a hold and select an Activation Date in the future, your hold will be in the system but will not go into effect until that date.
Q. When I suspend a hold, where am I on the hold list?
A. When you place a suspended hold, wherever you are in the hold line at that moment is where you will be later on once that hold activates. For example, if you are first in line for an item when you place a hold on March 1 but then suspend the hold until March 15, you will be first in line once the hold activates on March 15.
No Overdue Fines
Q. Why is MGPL getting rid of fines?
A. For several reasons:
Studies have shown that overdue fines don't make people return items any quicker than if there were no fines at all.
The money the library gets from overdue fines is less than 1% of the library's overall budget.
Having too many overdue fines makes people far less likely to use the library. We want the library to be accessible to everyone, regardless of their financial status.
Q. Does this mean there are no more due dates?
A. Every item you check out will still have a due date. If items aren't returned within 14 days of their due date, your account will be blocked until the items have been returned.
Q. What about fees for lost or damaged items?
A. Fees for lost or damaged items remain (see Lost/Damaged Materials policy). Only overdue fines are being eliminated.
Q. I'm a Niles / Skokie / [insert your town] resident. Do I still have to pay overdue fines?
A. Yes. The No-Fines policy applies only to Morton Grove Public Library cardholders for items checked out at the Morton Grove Public Library.
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Q. Why is my account blocked?
A. There are several reasons why your account could be blocked. Call the Check Out Desk at 847-929-5103 to get more specific information:
An item you checked out is more than 14 days overdue.
Your account has fines or fees totaling $15 or more.
Information on your library account is incomplete or incorrect and the library needs you to provide that information.
Q. If my account is blocked, can I still use the library?
A. Yes, you can still use library facilities. You just won't be able to check out any items (including digital titles), use a study room, access digital resources from home, or use a computer until your account block is removed.
Q. How can I remove the block on my account?
A. If the block is due to an overdue item, you can return the item and your account will be unblocked. If the block is due to $15 or more in fines or fees, contact the Check Out Desk.
New Loan Periods
Q. Why are loan periods changing?
A. Loan periods of certain items are changing based on patron feedback and collection usage. (See Loan Periods
for complete information about loan periods, renewals, and fees.) All of the new loan periods give patrons more
time to enjoy library items, not less.
Q. Which items have new loan periods?
A. These are the items with new loan periods, effective January 16, 2019:
New Books: 3 weeks (formerly 2 weeks)
Hot Pick Books: 2 weeks (formerly 1 week)
Magazines: 3 weeks (formerly 2 weeks)
New DVDs/Blu-rays: 1 week (formerly 3 days)
DVDs/Blu-rays: 2 weeks (formerly 1 week)
CDs: 3 weeks (formerly 2 weeks)
Video Games: 2 weeks (formerly 1 week)
My Lists / Checkout History
Q. Will I be able to transfer My Lists to the new catalog?
A. Unfortunately not. You will need to export them before January 9, when the current catalog becomes unavailable. Here's how to export a list:
Log in to your library account and go to My Lists
Select the list you want to export
In that list, select the items you want to export (to select all items in the list, click the checkbox next to the Select an Action menu)
To print the list, click the Select An Action dropdown menu and select Print.
This will open a new window or tab with a printable list (with just the title and author). Print away!
Optional: To turn this list into a PDF, click Print and then select “Save As PDF” as the destination instead of an actual printer.
Having trouble? Contact the Info Desk at 847-929-5101 or firstname.lastname@example.org
Q. Will I be able to transfer my Checkout History to the new catalog?
A. Unfortunately not. You will need to export your checkout history before January 9, when the current catalog becomes unavailable. Here's how to export your checkout history:
Log in to your library account and go to your Checkouts tab
First make sure your account already has “Show my checkout history” and “Record my checkout history” checked in the Preferences menu of the Personal Information tab
Click the Checkouts tab, then the Checkout History dropdown
Highlight the items you would like to save or print, then copy-paste it into a Word document or text editor
Having trouble? Contact the Info Desk at 847-929-5101 or email@example.com
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